You can buy original CarLabImmo products:
- in our Online Shop
- from our Official Distributors
- on our Ebay auctions
You are entitled to a refund if our product is faulty and does not work.
Before applying for a refund, check that you use our product according to the instruction manual. If you have problems, you can always contact Tech Support on CarLabImmo Technical Forum.
Before any purchase, read the instruction manual and product description to make sure that our product supports your ECU/car.
For training opportunities, please inquire at office@carlabimmo.com
In the meantime, we recommend that you check our official YouTube Channel, where you can learn basics of car electronics: CarLabImmo Technical Channel
That's great! With us you can improve your skills and become an expert in immobilizers.
Start from the basics. To learn more about memory programming, soldering, unsoldering as well as making immo off using our products, you can visit our YouTube channel: CarLabImmo Technical Channel
Feel free to contact us about questions related to sales, invoices, and basic product info. We are always ready to assist you with any questions you may have in mind. We will do our best to give you a reply within 24h on workdays!
If you have technical questions, please make a post on CarLabImmo Technical Forum.
Yes. If you're looking for assistance with Julie Emulatrs, feel free to create a ticket on the forum. In case you don't find the answer to your question, you can contact us
The only way to get tech support from our experts is through CarLabImmo Technical Forum.
Make sure to give as much information as possible. An ideal post should include:
- Description of your problem
- Information about car
- Information about ECU
- ECU pictures
- Original ECU memory content file
The more infomation you give, the better it is for the Tech Team to assist you.
Remember: Forum account is NOT your Immo Bypass account. You will need to create a separate, free account to be able to write on the Forum.
We ship our products worldwide, with the following exceptions:
- Poland: Buy from our Official Distributor for Poland: Autotronika.pl
- Germany, Austria, Switzerland: Buy from our Official Distributor for Germany: Carlabimmo.de
- Russia: Purchasing currently unavailable. Packages are rejected at the Customs.
Polish customers can order our products from our Official Distributor for Poland: Autrotonika.pl
Customers from Germany/Austria/Switzerland can order our products from our Official Distributor for these countries: carlabimmo.de
We have tried to send our goods to Russia many times, using different delivery services, to no effect.
None of the packages got delivered to our customers. They were rejected by the Customs.
Therefore, we do not ship to Russia until we've sorted this out.
Updated 16.11.2020: Shipping to Russia is currently available through our Serbian Distributor: Purchase from OBD2.RS
All invoices are issued based on the details provided during purchase and are sent along with the shipped goods.
If you want to receive an invoice over email, contact office@carlabimmo.com
If you provided incorrect invoice details while purchasing Immo Bypass through Immo Bypass User Panel, send a correction note to office@carlabimmo.com.
If you provided incorrect TIN/VAT ID, contact office@carlabimmo.com.
See the following entry:
FAQ - What are the requirements to become a CarLabImmo Distributor?
Yes, you can.
Contact Us to learn more about becoming a CarLabImmo Distributor: Contact UsOur Distributors are required to have a certain degree of knowledge of CarLabImmo products, in order to provide basic customer support to the Distributor's customers.
In case of more difficult issues, feel free to contact our Tech Team on our Forum: CarLabImmo Technical Forum
You can supply your stock by making a new order on Sales Platform. If you have older versions of JULIE Emulator, you can always send them to us for free update. You only cover the shipping + customs costs, the service is free!
You can:
- Supply your stock by making a new order on Sales Platform (Distributors only). Are you a Distributor but don't have access to Sales Platform? - contact us!
- You can send your current stock to us for a free update to the latest version. You only cover the shipping + customs costs, the updates are free! (If you have old Julie Emulators with green emulator plate, see this entry).
Yes, you can. If you meet our requirements, feel free to contact us using the online form on our website: Contact Form
More info: What are the requirements to become a CarLabImmo Distributor?
Our Distributors must meet certain requirements. We constantly improve our products and we want the Distributors to keep up with our progress. If a Distributor doesn't meet the requirements anymore, then the Distributors website is removed from our Partners List.
If you wish to be removed from the list of Distributors, let us know.
Customers
No minimum quantity.
Distributors
Yes, contact our Sales Team to learn what is the minimum order quantity for you.
If you're interested in requirements for CarLabImmo Distributors, you can send an application form and our Team will contact you with details: Contact Form
Net prices are available to customers with an active VAT-EU number.
You can check if your company has an active VAT-EU number using VIES (VAT Information Exchange System).
Please contact our Sales Team and provide your active VAT-EU number. One of our Sales representatives will send you net prices.
Please contact office@carlabimmo.com to edit your payment method.
Alternatively, you can simply make a new order with the desired payment method, and your old order shall be deleted after some time.
We give discount on wholesale purchases from 20 pcs of emulators.
If you need such amount or more, please Contact Us.
